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Frequently Asked Questions

Have you had doubts? Don't worry! In this section you will find all the answers to your questions. Take a look at the most frequently asked questions our customers often have.

If you still cannot find the answer you were looking for, we will be happy to assist you by calling (+34) 963 44 78 87, or by sending an email to reservas.valencia@dwohotels.com.  You also have the possibility of contacting us through the contact form on our official website.
 

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  • Children

You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day

The Hotel has a buffet restaurant for breakfast service from 07.30h to 10.00h from Monday to Friday and from 08.00h to 10.30h on Saturdays and Sundays. You will find fresh and local products with a variety of pastries, breads, a hot buffet with different options, cold cuts and sausages, seasonal fruit and yogurts, as well as coffee, tea, water and juicy fruit juices.

Check-in time to the room is from 14:00.
If you arrive earlier, you can leave your luggage, enjoy our facilities and make the necessary arrangements at reception.

The Hotel has private indoor parking, with a supplement of 12.95€ per day. If you book on our official website, you can reserve your parking space in the second step of the booking process, as an "additional service". In addition, if you have booked a Premium or Duplex room, you will have a 30% discount on the parking (9.1€/day). 

Children are considered children from 2 to 11 years old. From 12 years of age or older, it is considered an adult rate.

The check out time of the room is before 12:00. We have the option to book LATE CHECK OUT (until 14:00) with a cost of 12€ per room; (or until 16:00) with a cost of 19€ per room (Late check out will always be subject to availability of the establishment and with one day notice).

Babies under 2 years old are considered babies. They have no additional cost. We suggest contacting the hotel directly to reserve a cradle.

Cradles are free of charge for small travelers. They must be requested in advance at the time of booking, you can add it in the comments section, or by email, via whatsapp or by phone (+34 963 447 887).

Reservation center

reservas@dwohotels.com

Telephone: (+34) 93 765 77 57 - Ext 2057
Whatsapp: (+34) 685 62 02 93

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

Groups

grupos@dwohotels.com

Bookings from 20 persons upwards

Telephone: (+34) 93 765 77 57 - Ext 2533

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

Corporate

corporate@dwohotels.com

Telephone: (+34) 93 765 77 57 - Ext 2552

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

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