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Frequently Asked Questions

Have you had doubts? Don't worry! In this section you will find all the answers to your questions. Take a look at the most frequently asked questions our customers often have.

If you still cannot find the answer you were looking for, we will be happy to assist you by calling (+34) 937 66 41 30, or by sending an email to reservas.lespalmeres@dwohotels.com
You also have the possibility of contacting us through the contact form on our official website.

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  • Booking
  • Restoration
  • General
  • Services and facilities
  • Children

Check-in time to the room is from 2:00 p.m. If you arrive earlier, you can leave your luggage, enjoy our facilities and make the necessary arrangements at reception.

Our staff is qualified to offer food suitable for people with food intolerances or allergies. You just have to let us know in the comments of your reservation and/or directly at the hotel.

Yes, late check-out must be requested directly at reception and is subject to availability. Prices are 20€ until 14h or 40€ until 19h. 

The infinity pool is located on the 5th floor with panoramic views of the sea and the city.
Access is free and exclusive for Club Select customers (adults +16 only), with drinks service from 10:30 a.m. to 6:30 p.m. Customers staying in other rooms can access with a €35 daypass with drinks included.

Check-out must be done before 12:00

You can check-in 24 hours a day

You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.

We do not accept pets

We offer a closed parking 350 meters from the hotel.
The price is €12/day per vehicle (car or motorcycle).
Our parking spaces are limited and subject to availability.
Direct payment at the hotel reception.

Yes, prior reservation is necessary. You can book directly at reception.
The price is €5 per person/hour.

Club Select clients have 1 free spa hour per person/stay.

Only Club Select rooms have towels for the pool or beach.

Drinks are only included in the Club Select plan.

Up to 11 years old it is considered a child rate. With 12 years or older it is considered an adult rate.

We are pleased to help you

Location and contact

Reservation center

reservas@dwohotels.com

Telephone: (+34) 93 765 77 57 - Ext 2057
Whatsapp: (+34) 685 62 02 93

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

Groups

grupos@dwohotels.com

Bookings from 20 persons upwards

Telephone: (+34) 93 765 77 57 - Ext 2533

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

Commercial

comercial@dwohotels.com

Telephone: (+34) 93 765 77 57 - Ext 2050

Opening hours: Monday to Friday 9:00 a.m. - 7:00 p.m. 

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